Last updated: 8 October 2026
1. Our Commitment to Security
At Room Design, the security and confidentiality of online transactions and personal information are important priorities.
We recognise the importance of protecting customers when they browse our Website, create accounts, submit enquiries, or make purchases through our Online Store.
We aim to maintain appropriate technical and organisational security measures in accordance with applicable legal requirements.
2. Secure Online Payments
All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
3. Protection of Payment Information
Payment-related information is processed for legitimate transaction purposes and in accordance with applicable data protection and security requirements.
Where external payment service providers are used, their respective security procedures and data processing arrangements may apply.
Room Design will not request that customers disclose online banking passwords, account login credentials, or complete payment card authentication details by ordinary email.
Customers should never share confidential credentials with unauthorised third parties.
4. Website and Communication Security
We aim to maintain appropriate measures to protect the Website and its services against unauthorised access, malicious activity, and other reasonably foreseeable security risks.
Security measures may be reviewed and updated to reflect technical developments and emerging threats.
Although reasonable precautions are taken, no online service or electronic communication system can be guaranteed to be completely free from security risks.
Customers are encouraged to use updated devices, trusted networks, and supported browser versions.
5. Customer Account Security
Customers who register for an account are responsible for protecting their account credentials.
We recommend using a strong, unique password and avoiding the disclosure of account details to third parties.
If customers suspect that their account has been accessed without authorisation, they should contact Room Design promptly.
The Company may take appropriate steps to protect affected accounts and investigate suspected misuse.
6. Protection of Personal Data
Personal data is processed in accordance with applicable Greek and European Union legislation, including the General Data Protection Regulation (GDPR).
Personal information may be used for purposes such as processing orders, managing customer communications, arranging deliveries, complying with legal obligations, and supporting legitimate business operations.
For further information regarding the processing of personal data, please refer to our Privacy Policy.
Customers may exercise their applicable data protection rights by contacting Room Design.
7. Fraud Prevention
Room Design may implement lawful and proportionate measures to identify suspicious transactions or protect customers from fraudulent activity.
Where necessary, customers may be contacted to verify relevant transaction details.
If suspicious activity is identified, the Company may temporarily delay processing while appropriate checks are completed, subject to applicable law and contractual obligations.
8. Third-Party Payment Services
Where transactions involve external payment providers or banking services, those providers may apply their own security and authentication procedures.
Customers should review any relevant terms presented by the payment provider.
Room Design is not responsible for independent technical systems operated by third parties to the extent that such responsibility can lawfully be excluded.
Mandatory statutory consumer rights remain unaffected.
9. Reporting a Security Concern
If you suspect fraudulent activity, receive a suspicious communication claiming to represent Room Design, or identify a potential security concern involving our Website, please contact us.
Email: [email protected]
Please provide sufficient information to help us investigate the matter, without including passwords or sensitive authentication credentials.
10. Contact Information
Room Design
Website: https://roomdesign.gr
Email: [email protected]
Alimos Store: +30 210 9969569
Marousi Store: +30 210 6858200
For additional information regarding the use of our Website and the processing of personal data, please consult our Terms & Conditions and Privacy Policy.
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